Why Carnation?
When choosing a service station for your car, you may have various factors that help you decide. We have tried to instill into the Carnation service and repairs experience all those things that discerning customers look for. We lay emphasis on the skill and caliber of our technicians, try to use the latest equipment and tools, focus on delivering near zero error quality assurance, empower the customer to reach out right up to our CMD and offer every kind of value added service that could enhance the experience.
Here are a few key reasons why Carnation is a great choice for servicing and repairing your car:
Professionally Trained Technicians: Every technician at Carnation is trained to handle multiple brands of cars. We carefully select our technicians after ensuring that they have undergone thorough training and have ample experience.
World-class Tools and Equipment: We use internationally acclaimed and technically advanced equipment that is designed to handle any kind of repairs. Our diverse array of equipment includes lifts, wheel aligners/balancers, tyre changers, advanced testers from Magneti Mareli which can electronically checks all the systems of a vehicle, and much more.
Quality Assurance: Along with our state-of-the-art equipment, we have put stringent quality control measures in place. In fact, our Customer Advisors give personalized service and walk customers through a detailed inspection of their car, explaining the scope of work and estimate before any work begins. Our process driven work flow ensures that there is full accountability for even the smallest of jobs, and that 100% of the cars go through inspection.
Customer Care: Customer care and feedback is given a lot of importance at Carnation. We believe in providing our customers with round the clock assistance. An entire team handles regular servicing queries and product related questions from 8 am to 8 pm, and for emergencies we have a 24X7 customer helpline.
Warranty on Parts Replaced: Our work philosophy emphasizes on repairing rather than replacing, but when the need arises we are equipped to replace nearly every part of a car. Not only that, we also give a warranty on the parts replaced, which is goes a long way in reassuring customers and giving them peace of mind.
Pick-up and Drop Service: Going a step beyond providing quality service to our customers, we also extend pick-up and drop facilities to senior citizens and ladies.
Transparency and Status Updates: We have leveraged the capabilities and advances of IT by making all Carnation hubs fully SAP enabled. Besides improving overall productivity and efficiency, it directly translates to advantages for customers in the form of: Automatic system generated SMSes at every stage of work till delivery, easy access to the entire history of a particular car and customer since the first visit to Carnation and real time updation.
